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湖北省通报2020年田间轨道运输机质量调查结果

2021-01-29 16:44:55 来源:农机网整理发布 阅读量:40325 评论

导读:2020年,湖北省农业农村厅农业机械化管理处依据相关规定,委托湖北省农业机械鉴定站对2019年购买享受国家补贴部分在用田间轨道运输机产品进行了质量调查,2020年12月16日,湖北省农业机械鉴定站对调查结果进行了通报。

  【农机网 热点关注】 2020年,湖北省农业农村厅农业机械化管理处依据相关规定,委托湖北省农业机械鉴定站对2019年购买享受国家补贴部分在用田间轨道运输机产品进行了质量调查,2020年12月16日,湖北省农业机械鉴定站对调查结果进行了通报。
 
  通报表示,本次调查范围为十堰市郧阳区、丹江口市、竹山县、房县,宜昌市夷陵区、兴山县、秭归县,黄冈市团风县、武穴市等9个县(市、区)内涉及“湖北华联机械制造实业股份有限公司”等9家企业的10个型号产品(见表1)。采取“用户满意度评价的方法”,对产品的安全性、可靠性、适用性、售后服务状况(以下简称“三性一状况")分别进行满意度评价。共调查用户64户,填写有效调查表63份,经调查人员座谈询问、现场查看核验后确认,得出不同用户对该型号产品“三性一状况”调查指标的单项满意度分值,在此基础上,调查人员按“用户满意指数评价方法”作出相应型号产品单项满意指数评价和综合满意度评价。评分按满意度分五档,[90,100]为“很满意”, [75,90)为“满意”,[60,75) 为“一般",[40,60) 为“不满意",(40,0]为很不满意。
 

  调查结果方面,整体来说,用户对“斜坡田间轨道运输机'总体满意指数评价为87.5、对“平地田间轨道运输机”总体满意指数评价为80.8,除“武汉龙诚达机械有限公司”综合满意度评价为“一般"外,其他企业均为“满意”,占调查总数的90%。
 
  斜坡田间轨道运输机单项评分结果分别为:售后服务状况90.7分、可靠性88.9分、适用性85.7分、安全性84.9分。售后服务状况得分高,安全性得分低;
 
  平地田间轨道运输机单项评分结果分别为:可靠性95.0分、售后服务状况89.2分、安全性78.3分、适用性77.9分,可靠性得分高,适用性得分低。
 
  同时,调查结果显示:在信任度方面,81.0%的用户表示下次还会购买同一企业的产品;在产品性能方面,57.1%的用户表示产品还需改进提高,1.6%的用户表示不满意,并对其产品进行过投诉。

 



 
  通报表示,调查中发现了一些问题的存在,虽然用户对田间轨道运输机整体满意度较高,但在用田间轨道运输机也存在一些质量问题:
 
  (一)安全性方面
 
  一是安全警示标识缺失。主要表现为部分产品货箱无安全标识、防护罩未见警示标识以及转动件未见转向操纵标识;
 
  二是部分产品安全防护装置缺失。主要表现为传动件皮带无防护罩和外露电线没有安装在线管内。
 
  三是机具零配件不配套,导致货箱晃动;机具易腐蚀,轨道齿轮浅,爬坡乏力;轨道连接处缝隙较大,机车无法运行。
 
  四是轨道两端终端限位装置失效。
 
  (二)可靠性方面
 
  在调查的63台机具中有4个型号6台产品发生过故障。其中4台为严重故障,占调查总数的6.4%; 2台为-般故障, 占调查总数的3.2%。
 
  故障主要表现:发动机无法启动、轨道齿之间间隙较大导致运输机无法作业、变速箱不匹配、漏油、离合不到位、皮带松驰导致翻车等。
 
  (三)适用性方面。
 
  部分企业产品爬坡乏力,运行过程中车身晃动幅度大,稳定性差;机具载重量偏低,不能满足用户需求。
 
  (四)售后服务方面
 
  部分企业售后服务不及时,服务能力有限,无法解决所出现的产品质量问题,一拖再拖,后不了了之,严重侵犯了用户的权益。
 
  通报对田间轨道运输机“三性一状况”存在问题的主要原因进行了分析:
 
  (一)零部件质量不过硬。部分企业产品质量意识淡薄,片面追求降低生产成本,零部件质量把控不严。忽视产品装配质量,零配件不匹配。
 
  (二)安全意识较为薄弱。部分企业对产品安全要求不够重视,忽视安全防护装置全面性,导致安全警示标识和安全防护装置缺失。
 
  (三)部分企业售后服务能力不足。一是部分生产企业对售后服务不重视,售后服务管理差,服务意识淡薄,忽视对产品售后服务保障。二是企业对售后人员培训不够,导致售后服务人员不能及时解决好出现的质量问题。
 
  后,为切实维护农民群众的权益,促进企业提高产品质量,通报表示将针对调查中发现的问题,向所涉及的生产企业发送一对一 整改通知。生产企业要按照整改通知的要求,强化质量安全意识,增强诚信经营理念和社会责任,积极采取有效措施进行整改,请于2021年3月5日前提交整改报告。
 
  企业收到整改通知后拒不整改或逾期达不到整改要求的,湖北省农业机械鉴定站站将按照有关规定向相关农机鉴定部门提请取消该产品的农业机械推广鉴定证书,并向湖北省农机化管理部门提请取消该产品在湖北省范围内的农机购置补贴。
 
  本文由农机网(www.nongjx.com)整理发布,资料来源:湖北省农业机械鉴定站,如有侵权或异议请联系我们。
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